Privacy Policy
Last Updated: July 18th, 2024
Introduction
Welcome to Medical Staff Relief (“we,” “our,” or “us”). We are committed to protecting your privacy and providing you with a safe and secure experience while using our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.
By accessing or using our website (www.medicalstaffrelief.com) and our virtual assistant services for healthcare professionals (collectively, the “Services”), you consent to the practices described in this Privacy Policy. Please take a moment to read this policy carefully and contact us if you have any questions.
Information We Collect
We may collect various types of information when you use our Services, including:
Personal Information: This may include your name, email address, phone number, and other contact information provided when you register for our Services or communicate with us.
Offices Information: We may collect information related to the offices we serve, such as office names, addresses, contact details, and specific service requirements.
Usage Data: We collect data about how you interact with our website and Services, including log files, device information, browser type, pages visited, and other diagnostic data.
Payment Information: If applicable, we may collect payment information, such as credit card details, to process payments for our Services.
Communication Data: We may collect information related to your communication with us, including emails, messages, and other correspondence.
How We Use Your Information
We use the information we collect for various purposes, including:
Providing and maintaining our Services.
Responding to your requests, inquiries, or comments.
Personalizing your experience.
Processing payments and invoicing (if applicable).
Communicating with you about our Services and updates.
Improving our website and Services.
Complying with legal and regulatory requirements.
Sending SMS Campaigns: By providing your phone number, you consent to receive SMS messages from us. You can opt out at any time by following the instructions provided in the messages. SMS consent and phone numbers will not be shared to third parties.
Retention of Personal Data
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and as required by applicable laws and regulations. This includes maintaining data for business, legal, and regulatory purposes.
When determining the appropriate retention period for personal data, we consider factors such as the nature of the data, the purposes for which it was collected, the potential risks of unauthorized access or disclosure, and legal requirements.
Once personal data is no longer needed for the purposes for which it was collected or if you request its deletion (where applicable), we will take steps to securely delete or anonymize the information in our possession.
Please note that we may retain certain information for record-keeping purposes or to comply with our legal obligations. Additionally, aggregated and anonymized data that cannot be used to identify individuals may be retained for analytical purposes.
Disclosure of Your Information
We may share your personal information in the following circumstances:
Service Providers: We may share your information with third-party service providers who assist us in operating our website and providing our Services.
Legal Requirements: We may disclose your information to comply with legal obligations, enforce our policies, or protect our rights, privacy, safety, or property.
Business Transactions: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Tracking Technologies and Cookies
What Are Cookies?
How We Use Cookies
We use cookies for various purposes, including:
Essential Cookies: These cookies are necessary for the website to function properly. They enable you to navigate our site and use its features, such as accessing secure areas.
Performance and Analytics Cookies: These cookies collect information about how visitors use our website. They help us understand how our website is performing, which pages are most popular, and any issues that users may encounter. We use this information to improve the user experience and the functionality of our website.
Functionality Cookies: These cookies allow our website to remember choices you make (such as your language preferences) and provide enhanced features. They may also be used to provide you with customized content and recommendations.
Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They may be placed by third-party advertising networks with our permission. These cookies may also track your browsing habits to deliver targeted ads based on your online behavior.
Your Cookie Choices
You have the option to control and manage cookies in several ways:
Browser Settings: Most web browsers allow you to set your preferences and block or delete cookies. Please note that if you choose to block cookies, some parts of our website may not function correctly.
Cookie Consent: When you first visit our website, you may be presented with a pop-up banner or notice requesting your consent to use cookies. You can choose to accept or decline these cookies based on your preferences.
Third-Party Opt-Out: Some third-party advertising networks offer opt-out mechanisms that allow you to opt out of their tracking and targeting. You can visit the websites of these third parties to learn more about their opt-out options.
Changes to Our Cookie Policy
Transfer in the Event of Sale or Change of Control
Security
Feedback
We highly value your feedback and encourage you to share your thoughts and suggestions regarding our website and Services. If you choose to provide us with feedback or comments, please be aware that this information may be used to enhance our offerings and user experience, and for marketing purposes, which may include featuring them on our website or any of our social media platforms, all without any obligation to you.
We are not responsible for the privacy practices or the content of these third-party websites. The inclusion of links to third-party websites on our website does not imply endorsement or approval of the content, policies, or practices of those websites.
Links to Other Websites
Our website may contain links to third-party websites or services that are not operated by us. These links are provided for your convenience and reference. Please be aware that we do not have control over the content or practices of these websites, and this Privacy Policy does not apply to them. We encourage you to review the privacy policies of these third-party websites to understand their practices and policies regarding your personal information.
We are not responsible for the privacy practices or the content of these third-party websites. The inclusion of links to third-party websites on our website does not imply endorsement or approval of the content, policies, or practices of those websites.
Children's Privacy
Access To Your Information And Choices
If you have questions about the personal information we have about you or need to update your information, you can contact us. While we are happy to provide you with information about the categories of data we have collected, for the security of your information, certain sensitive details such as passwords, financial account numbers, and other confidential data cannot be disclosed. You may request the removal of your information by contacting us. To opt out of receiving promotional emails, please contact us.
You have the option to close your account as outlined in our Terms of Service. Closing your account means that we will no longer use your online account information or share it with third parties. Upon your specific request, we will delete your information; however, we may retain a copy for archival purposes and to prevent identity theft or fraud.
California Privacy Rights
Pursuant to California’s “Shine the Light” law (California Civil Code Section 1798.83), California residents who provide personal information for personal, family, or household use when obtaining products or services have the right, once per calendar year, to request and receive information about any customer information we may have shared with other businesses, if applicable. This information, where relevant, includes the categories of customer information and the names and addresses of the businesses with which we shared customer information for the immediately preceding calendar year (e.g., requests made in 2023 will receive information regarding 2022 sharing activities).
To request this information or if you have any questions about our Privacy Policy, please contact us at info@medicalstaffrelief.com. Please be aware that not all information sharing is covered by the “Shine the Light” law requirements, and only information on covered sharing will be included in our response.
Changes to this Privacy Policy
Questions and How to Contact Us
If you have any questions, concerns, or inquiries regarding this Privacy Policy, the practices of this website, your interactions with our services, or to opt out of receiving marketing and promotional emails or SMS messages, please feel free to email us at info@medicalstaffrelief.com.
