Middle Office Services
Pre Triage
Before the patient’s visit, our team takes proactive steps to ensure they receive personalized attention. After charging lab reports on the Electronic Medical Record (EMR), we call the patient to discuss current medications, address any concerns or questions they may have, and make necessary follow-up arrangements.
Referral Management
We oversee the entire referral process, ensuring that referrals to specialists or other healthcare providers are initiated promptly, tracked efficiently, and followed up on. Our goal is to streamline the referral process and enhance patient access to specialized care.
Prescription Refills
Managing prescription refills can be complex, but we've got it covered. We coordinate prescription refills, handle patient requests, and communicate with pharmacies to ensure that patients receive their medications on time, every time.
Durable Medical Equipment (DME) Requests
Our team handles DME requests with precision. We facilitate the ordering and delivery of necessary medical equipment, liaising with suppliers to ensure that patients have access to the devices and supplies they need for their care.
Authorization and Verification
We streamline the insurance process by verifying coverage and securing pre-authorizations for medical procedures or tests. This ensures that all required approvals are in place before treatment, so you can focus on your patients' care without delays or complications.
Documentation Assistance
Accurate and organized documentation is essential in healthcare. We assist with maintaining thorough and up-to-date patient records, ensuring compliance with documentation requirements, and supporting your practice's record-keeping needs.
