Front Office Services
Front office staff play a vital role in the overall functioning of a medical practice, as they are often the first point of contact for patients and are responsible for administrative tasks that are essential for patient care, revenue generation, and practice efficiency. At Medical Staff Relief, we understand the significance of this role, and for our front office tasks, we follow a patient-centered approach. This ensures that your practice not only runs smoothly but also that your patients consistently receive exceptional service.
Patient Communications
Our Virtual Assistant answers incoming phone calls, addresses patient inquiries, and proactively provides comprehensive information about our practice's services, policies, and procedures. This includes offering clear and tailored instructions for upcoming medical procedures that require specific preparation.
Appointment Management
Our team of Virtual Assistants efficiently manages appointment-related tasks, including confirmations, cancellations, and rescheduling. We also handle the entire process for various medical services, labs, and advanced diagnostics like MRI and CT scans, from appointment requests to diagnosis and approval codes. Additionally, we proactively review and verify insurance status.
Insurance Review
We meticulously assess insurance coverage in advance, so you're well-informed about your patients' insurance status. This includes reviewing copayments, deductibles, eligibility and, when necessary, informing patients about their outstanding balances, allowing them to resolve these matters at your medical practice.
Filing Insurance Claims
We prepare and submit insurance claims to ensure timely reimbursement for services provided.
Medical Records Management
Our team enters patient data into electronic health records (EHR) systems and ensures it remains up-to-date.
