Medical Staff Relief
FAQ's
Explore our FAQs to learn how our Virtual Medical Administrative Assistants can seamlessly support your practice and simplify your workflow.
Answer to Common Virtual Assistant Questions:
General Information
Who Are Your Virtual Assistants?
Our Virtual Assistants are highly trained professionals with expertise in medical office workflows, patient communication, HIPAA compliance, security protocols, and EMR / EHR systems.
They are committed to providing exceptional support to your practice.
What Training Do Your Virtual Assistants Receive?
Our Virtual Assistants undergo rigorous training, including HIPAA certification, security protocols, and medical office workflow training including EMR.
They are well-prepared to handle the demands of a medical practice.
Where Do They Work From – Office or Home?
Our Medical Virtual Assistants to work from the comfort of their own homes.
This helps us attract top talent from any location.
We use time-tracking software to ensure efficiency, accountability, and high standards of productivity and service quality.
Tasks and Capabilities
What Tasks Can a Virtual Assistant Handle?
Our Virtual Assistants can handle a wide range of tasks.
These include administrative duties, patient communication, appointment management, billing, scribing, insurance tasks, eligibility, medication refills, Electronic Medical Records (EMR) management, and much more.
They are versatile and can adapt to your practice’s specific needs.
How Will the Virtual Assistant Manage Phone Calls and Third-Party Communication?
Your Virtual Assistant can use your office number for seamless communication.
Calls to patients and third parties appear as if they’re coming directly from your office. This provides a professional and consistent experience.
This setup helps maintain trust and familiarity with your patients.
How Virtual Assistants Work
How Does a Virtual Assistant Work for Me?
A Virtual Assistant (VA) from Medical Staff Relief works with you remotely to handle various tasks.
We collaborate closely with you to understand your practice’s goals and tailor our services to meet your specific needs.
Our VAs are well-equipped to support various medical specialties and adapt to different EHR (Electronic Health Record) and EMR (Electronic Medical Record) systems.
Whether you’re a solo practitioner or part of a larger medical group, we’ve got you covered.
Will I Work with the Same Virtual Assistant Every Day?
Yes, we prioritize consistency.
You can expect to work with the same dedicated Virtual Assistant regularly.
We believe that building a trusted, long-term working relationship with your VA is essential for effective collaboration.
What's the Process for Training and Communication with My Virtual Assistant?
You have the flexibility to select the communication methods that suit your needs.
This includes phone calls, text messages, emails, your Electronic Health Records (EHR)/Electronic Medical Records (EMR) system, and video conferencing.
For training purposes, we recommend making use of the recording feature found in HIPAA-compliant video-conferencing software like Zoom or Skype
What Software or Programs Should I Use When Working with a VA?
When working with a Virtual Assistant (VA), it’s essential to have access to common software and tools used in your medical practice.
These may include Electronic Medical Records (EMR) or Electronic Health Records (EHR) systems, appointment scheduling software, and communication tools.
Your VA can adapt to your specific software requirements, ensuring a seamless workflow.
Pricing and Policies
What Is Your Pricing Structure?
We charge $10 per hour with no hidden fees or setup charges.
Are There Minimum or Maximum Hours for a Virtual Assistant?
We recommend 40 hours as an optimal commitment to fully leverage the capabilities of our VAs.
However, we can certainly accommodate part-time arrangements if that better aligns with your practice’s needs.
Our goal is to provide you with the flexibility to choose the hours that work best for you while maintaining the quality of service our VAs deliver.
How Does Your No Long-Term Commitment Policy Work? How Can I Change My Virtual Assistant or Cancel the Service?
We have great confidence in the quality of our services.
However, if, for any reason, our services are not meeting the needs of your office, you have 2 options.
You can either switch your Virtual Assistant or discontinue the service at any time.
We believe in earning your business daily.
Support and Cost Savings
Do You Provide Support After Hiring a Virtual Assistant?
Yes, we provide continuous support to ensure a seamless and productive partnership with your Virtual Assistant.
We offer guidance on optimizing the utilization of our Virtual Assistant.
In addition, we also share best practices for the onboarding process and beyond.
How quickly can I get assistance if I have issues with my Virtual Assistant?
In What Ways Can Medical Staff Relief Assist Me in Cost Savings?
By outsourcing tasks to our Virtual Assistants, you save both time and money.
You’ll cut costs on hiring and training in-house staff while maintaining excellent patient care.
Our pay-by-the-hour model ensures you only pay for productive hours, avoiding expenses for sick days or downtime.
Delegating tasks to skilled professionals frees up your time, boosts your practice’s efficiency, and leads to significant cost savings.
Security and Compliance
How Am I Protected If My PHI Is Compromised Within the VA's Country?
We implement strict security protocols to safeguard your PHI.
In addition, we maintain constant vigilance and communication with our VAs to ensure data security, even when they are working remotely.
How Do You Ensure HIPAA Compliance and Data Security?
At Medical Staff Relief, we prioritize data security.
Our Virtual Assistants are HIPAA-certified and undergo thorough background checks before joining our team.
They use secure hardware and antivirus software that meet industry standards.
Clients can also have their Virtual Assistants sign a Business Associate Agreement (BAA) for added compliance.
However, our company does not access any client’s Protected Health Information (PHI), so we do not require a BAA.
To grant EMR access, you can either provide login credentials with restricted privileges or set up a secure office computer with remote desktop software.
