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FAQ's

A Virtual Assistant (VA) from Medical Staff Relief works with you remotely to handle various tasks. We collaborate closely with you to understand your practice’s goals and tailor our services to meet your specific needs. Our VAs are well-equipped to support various medical specialties and adapt to different EHR (Electronic Health Record) and EMR (Electronic Medical Record) systems. Whether you’re a solo practitioner or part of a larger medical group, we’ve got you covered.

Yes, we prioritize consistency. You can expect to work with the same dedicated Virtual Assistant regularly. We believe that building a trusted, long-term working relationship with your VA is essential for effective collaboration.

Our Virtual Assistants are highly trained professionals with expertise in medical office workflows, patient communication, HIPAA compliance, security protocols, and EMR / EHR systems. They are committed to providing exceptional support to your practice.

Our Virtual Assistants can handle a wide range of tasks, including administrative duties, patient communication, appointment management, billing, scribing, insurance tasks, eligibility, medication refills, Electronic Medical Records (EMR) management, and much more. They are versatile and can adapt to your practice’s specific needs.

Our Virtual Assistants undergo rigorous training, including HIPAA certification, security protocols, and medical office workflow training including EMR. They are well-prepared to handle the demands of a medical practice.

We enable our Medical Virtual Assistants to work from the comfort of their own homes. This approach helps us attract top talent from any location and serves as a strong incentive for highly skilled professionals. Additionally, we utilize a time tracking software to ensure efficiency and accountability, allowing us to maintain high standards of productivity and service quality.

Your Virtual Assistant can be equipped to use your office phone number, ensuring that all calls, whether directed towards patients or other third parties, are conducted seamlessly with no discernible difference. For instance, when your Virtual Assistant places a call on your behalf, whether it’s to a patient or another third party, the recipient will see it displayed as coming directly from your office. This setup ensures a seamless and cohesive communication experience across all interactions.

Our pricing is competitive and transparent. We charge $10 per hour with no hidden fees or setup charges.

While we recommend 40 hours as an optimal commitment to fully leverage the capabilities of our VAs, we can certainly accommodate part-time arrangements if that better aligns with your practice’s needs. Our goal is to provide you with the flexibility to choose the hours that work best for you while maintaining the quality of service our VAs deliver.
We have great confidence in the quality of our services. However, if, for any reason, our services are not meeting the needs of your office, you have the flexibility to either switch your Virtual Assistant or discontinue the service at any time. We believe in earning your business daily.
By outsourcing tasks to our Virtual Assistants, you can save both time and money. You’ll reduce costs associated with hiring and training in-house staff while maintaining a high standard of patient care. Additionally, our pay-by-the-hour model ensures that you only pay for the productive hours worked, eliminating expenses for sick days or unproductive hours. Delegating tasks to our skilled professionals not only liberates your valuable time and enhances your practice’s performance but also facilitates substantial cost savings.
Yes, we provide continuous support to ensure a seamless and productive partnership with your Virtual Assistant. We offer guidance on optimizing the utilization of our Virtual Assistant and share best practices for the onboarding process and beyond.
You have the flexibility to select the communication methods that suit your needs, including phone calls, text messages, emails, your Electronic Health Records (EHR)/Electronic Medical Records (EMR) system, and video conferencing. For training purposes, we recommend making use of the recording feature found in HIPAA-compliant video-conferencing software like Zoom or Skype.
As with any healthcare practice, it’s crucial for physicians to establish and maintain HIPAA-compliant procedures when collaborating with contractors or employees. At Medical Staff Relief, we prioritize data security. Our Virtual Assistants undergo HIPAA certification, and we conduct thorough background checks before bringing them on board. They are equipped with computer hardware and antivirus software that meet the required specifications. In addition, our clients have the option to have their individual Virtual Assistants sign a Business Associate Agreement (BAA) to ensure compliance. It’s important to note that our corporation does not access any client’s Protected Health Information (PHI), eliminating the need for us to sign a BAA. To grant your Virtual Assistant access to your EMR, you have two options: providing direct username and password access with limited system privileges, or setting up a dedicated computer in your office with access to your EMR, along with remote desktop software that your Virtual Assistant can use securely.
When working with a Virtual Assistant (VA), it’s essential to have access to common software and tools used in your medical practice. These may include Electronic Medical Records (EMR) or Electronic Health Records (EHR) systems, appointment scheduling software, and communication tools. Your VA can adapt to your specific software requirements, ensuring a seamless workflow.

We understand the importance of data security and the protection of Protected Health Information (PHI). Our Virtual Assistants (VAs) are HIPAA certified. Additionaly, we implement strict security protocols to safeguard your PHI, and we maintain constant vigilance and communication with our VAs to ensure data security, even when they are working remotely.

Discover how Medical Staff Relief can help you

If you’re ready to hand over some of the burdens of running a medical or healthcare practice, contact us today and see how we can help. You won’t regret it!
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Our Virtual Assistants handle the workload, so you can prioritize patient care. Boost your practice’s efficiency and cut costs while reclaiming valuable time

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